Shipping policy

Important information :
- Order cut-off time : 5:00 PM
- Order processing time : 1-2 working days (Monday to Friday)
- Order transit time : 4-6 working days (Monday to Friday)
- Free shipping on all orders

Order cut-off time
Place your order before 5:00 PM and we will start processing it the same day. Orders placed after this time will be processed on the next working day.

Processing time
Once an order has been placed, please allow 1-2 working days (Monday to Friday).

Delivery time
Once your order has been processed, it will be dispatched. The average delivery time is 4-6 working days (Monday to Friday).

Shipping costs and delivery
We offer free shipping on all orders. We currently only deliver within The United Kingdom.

Delayed orders
We aim to deliver on time, but delays can happen. If your order is taking longer than expected, don't worry - we'll keep you updated. Feel free to email us at Info@dorothybags.co.uk for an update

Order Cancellation
Need to cancel your order? No problem, just contact us before your order is shipped. Contact our customer support at Info@dorothybags.co.uk and we will help you.

Received a damaged or wrong item?
If your package arrives damaged or you received the wrong item, it is important to document the damage immediately with detailed photos. Then contact our customer service at Info@dorothybags.co.uk . Be sure to include your order number.

For any questions or further assistance, do not hesitate to contact us, we are happy to help!

Contact Information

Business hours: Monday to Friday 9:00 AM - 5:00 PM

Email: Info@dorothybags.co.uk

Phone: +44 7418 638319

Company Name: Nova Spark Group Limited

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central Hong Kong